Build a workflow your team can test

Multi-language and dialect support

Configure the required languages, then test each dialect and mixed-language path with native speakers.

Intent, task, and tone controls

Define supported intents, permitted actions, response tone, confidence boundaries, and escalation rules.

Relevant customer context

Use only the context and history permitted by your identity, access, minimization, and retention rules.

Organize customer conversations with AI

Connect supported channels, define knowledge and actions, keep people in control of exceptions, and measure the workflow against your own service goals.

Explore SkyLight Chat

Integrates with your favorite channels

Review the channels available in your plan, provider account, region, and configuration, then test identity and handoff across them.

Supported messaging and voice channels
Shared inbox and customer context options

Review integrations

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Test repetitive workflows first

Start with low-risk FAQs or routing, measure accuracy and handoff, and expand only when the evidence supports it.

Measure response time, factual accuracy, and unresolved cases.
Set queue, concurrency, timeout, and provider-failure rules.
Escalate sensitive, uncertain, or unsupported requests to a person.

Give the agent a bounded job

Design its tone and rules for your audience and risk level.

Write a brief with tasks, approved sources, prohibited actions, and success measures.
Enable only supported channels and integrations required for the pilot.
Keep a named human owner responsible for review, exceptions, and rollback.

Ground answers in reviewed sources

Add approved business, product, service, and policy material with an owner and review date.

Test retrieval, stale information, missing evidence, and human fallback before connecting customer traffic.

Start a controlled pilot

Data protection

GDPR and PDPL compliant

Your customers' conversations are personal data. SkyLight Chat is built to the European GDPR and the Saudi Personal Data Protection Law, so you can connect a store without inheriting a compliance problem.

Encrypted in transit and at rest, with access limited to your own workspace.
A signed data processing agreement covering you as the controller and us as the processor.
Export or delete a customer's data on request, including message history.

SkyLight Chat FAQs for more information

What is SkyLight Chat and how does it integrate with messaging channels?

SkyLight Chat is a customer-engagement platform for supported messaging, web, and Halla voice workflows. Channel, provider, region, and plan availability vary; confirm the exact connection method and permissions in current documentation and a controlled demo.

How does the Knowledge Base 2.0 learn about my business?

You can add supported documents, text, or web sources to a knowledge base. Assign an owner, remove obsolete material, test citations and permissions, and verify the file, crawling, image, and audio capabilities enabled for your account.

What is SkylightTalk and can the AI send voice notes?

SkylightTalk and Halla provide voice-related options in supported configurations. Confirm channel and plan availability, obtain the rights and consent required for any voice sample, disclose synthetic audio where required, and test quality and fallback before use.

How does the AI Booking & Ordering system work?

Booking and order workflows can use configured services, resources, schedules, and integrations. Test availability conflicts, identity, confirmation, duplicate requests, cancellation, reminders, and human fallback for the setup selected.

Can I run outbound marketing campaigns with SkyLight Chat?

Campaign features can support eligible contact segments and approved templates. The sender remains responsible for permission, provider policy, template category, quiet hours, frequency, accurate personalization, opt-out synchronization, and result measurement.

Is there a human handoff feature when the AI cannot answer?

Human-review rules can route direct requests, uncertainty, or sensitive cases to a configured queue. Test that only relevant, permitted context is transferred and that failed or delayed handoffs have a fallback.

How does the AI handle customer inquiries about orders and products?

For a supported Salla or Zid setup, test the exact order, tracking, inventory, cart, and product fields available. Verify customer identity before exposing order data and route missing, stale, or conflicting results to a person.

Does SkyLight Chat support LinkedIn automation?

LinkedIn-related workflows depend on current provider access, account permissions, region, and plan. Confirm approved sourcing, outreach, and recruiting operations, follow LinkedIn policies, and keep people responsible for employment decisions.

How secure is SkyLight Chat and does it have an API for developers?

Request current documentation for authentication, roles, tenant separation, logging, retention, deletion, subprocessors, incidents, and SSO availability. Developers should use only the endpoints, webhooks, limits, and verification methods documented for their plan.

What is Halla, and how does it handle voice calls and missed-call recovery?

Halla is SkyLight Chat's voice and VoIP product. Confirm number, inbound, outbound, recording, regional, and plan availability. Test caller notice, Arabic and English quality, latency, interruption, actions, human transfer, and permission-aware missed-call follow-up.