Orders and product sync
Pull orders, fulfillment status, and product catalog data into SkyLight Chat so agents and AI reply with live Salla store context.
Salla · WhatsApp · AI automationSalla integration for WhatsApp and AI operations
Connect your Salla store to SkyLight Chat for order and product sync, abandoned-cart recovery, shipping alerts, and storefront chat — with Arabic-aware AI agents.
See how the integration works
What the Salla connection unlocks
A full store operating layer: live data, WhatsApp follow-up, and human handoff when it matters.
Abandoned cart recovery
Send approved WhatsApp reminders with cart contents and checkout links after a delay you control, then measure delivery and follow-through.
Order and shipping alerts
Automate order confirmations, shipping updates, and delivery alerts on WhatsApp instead of chasing every customer manually.
Storefront chat widget
Embed web chat on your Salla storefront and unify visitor chats with WhatsApp and Instagram in one inbox.
Customer enrichment
Create or update contacts automatically from Salla customers with phone, order history, and operational context.
Inventory-aware AI replies
Ground AI answers in synced catalog data so replies cover availability, pricing, and purchase links from approved sources.
How to connect
From the App Store install to your first recovered cart in four clear steps.
01
Install SkyLight from the Salla App Store
Install the app from the Salla App Store and prepare your merchant account for connection.
02
Generate and paste the connection code
In SkyLight Chat go to Integrations → Salla → Generate Connection Code, then paste it in the Salla app.
03
Enable sync and cart recovery
Turn on orders, contacts, and abandoned-cart recovery, then connect WhatsApp for approved templates.
04
Test, then go live
Run a sample order, abandoned cart, and human-handoff path before enabling automation for real customers.
Before you go live
- An active Salla store with the SkyLight Chat app installed.
- WhatsApp connected with approved templates for carts and order alerts.
- Sync choices set for orders, contacts, and abandoned-cart recovery.
- Sample-data testing plus human handoff for sensitive cases.
Ready to connect your Salla store?
Start from the dashboard, or talk to us so we can tune sync, templates, and handoff for your team.