Targeted Zid offer workflows
Create WhatsApp campaigns for customer segments based on cart activity, recent orders, customer value, or product interest.
Zid AI · WhatsApp automation · E-commerce support
Connect Zid with WhatsApp Business and AI automation
SkyLight Chat helps Zid stores automate customer support, offer campaigns, order follow-ups, and cart recovery through WhatsApp and Arabic-aware AI agents.
Order and delivery support
Let an AI agent answer approved questions about order status, returns, product availability, and delivery updates before handing exceptions to support.
Customer and cart recovery
Send personalized, approved WhatsApp templates after cart abandonment or inactivity and measure delivery and conversion events.
A unified store inbox
Bring WhatsApp, Instagram, Telegram, and website conversations into one workspace connected to customer and order context.
What you need before connecting Zid
Define the store events you want to automate, the approved WhatsApp templates, and the customer and order fields your team needs. Test each workflow with sample data and add human handoff for sensitive cases before launch.