v2.86New ReleaseJune 28, 2026
Enterprise ERP & CRM Integrations
- Native bidirectional integration with enterprise ERP systems (including Odoo)
- AI agents can pull real-time customer context and push orders, invoices, and bookings directly to ERP
- Secure webhook events signed with HMAC-SHA256 for verified external system synchronization
v2.85ImprovementJune 21, 2026
Halla WebRTC Browser Calling
- Floating WebRTC dialer widget integrated directly into the dashboard
- Human agents can make and receive phone calls directly from their browser with zero configuration
- One-click toggle between AI-handled and human-handled call modes for any phone line
v2.84ImprovementJune 14, 2026
Sentiment & Intent Classification
- Real-time sentiment analysis (positive, negative, neutral) on all incoming messages and calls
- Intent classification: automatically detects booking, order, or support intents to trigger correct workflows
- Automated escalation: flags frustrated customers and transfers them to human agents with full context
v2.83New ReleaseJune 7, 2026
White-Label Partner Program
- Full white-label reseller dashboard for agencies and distributors
- Create sub-accounts, assign custom pricing plans, and manage client billing under your own brand
- Partner API v1 launched for automated client provisioning and plan assignment
v2.82ImprovementMay 31, 2026
Daily AI Training Feedback
- AI analyzes human-agent conversations and calls to generate daily personalized training tips
- Performance scorecards tracking response times, customer satisfaction, and resolution rates
- Leaderboards and team performance analytics to boost support team efficiency
v2.81ImprovementMay 24, 2026
Halla Automated Call Queues
- Bulk outbound call campaigns with priority queues and automated retry logic
- Strict rate limiting: max 3 concurrent calls per account to prevent spam flags on telecom networks
- Full call recordings with real-time, side-by-side transcriptions for both speaker and customer
v2.80New ReleaseMay 17, 2026
Halla 'Nouf' Saudi AI Persona
- Meet Nouf: our default Saudi-dialect AI voice agent persona for outbound sales and support
- Smart Interruption: Nouf instantly pauses speaking when the customer starts talking, mimicking human behavior
- Polite silence handling and custom scenarios to handle introductory questions gracefully
v2.79New ReleaseMay 10, 2026
Halla VoIP & Call Center Launch
- Launch of Halla (halla.skylightchat.com) - our real-time, two-way AI voice call platform
- Ultra-low latency audio streaming with natural turn-taking and conversational flow
- Automated missed-call recovery: triggers a WhatsApp conversation instantly when a call is missed
v2.78ImprovementMay 3, 2026
Human-in-the-Loop Approval Workflows
- Set up approval gates for sensitive operations like social media publishing or high-cost actions
- AI pauses execution and generates an approval request waiting for a human manager's review
- Daily spending caps implemented across AI Studio tools to protect marketing budgets
v2.77New ReleaseApril 26, 2026
Specialized AI Sub-Agents
- Introduction of specialized sub-agents running silently behind the main agent
- Booking Agent: checks real-time calendar availability and books appointments directly in chat
- Order Agent: searches product catalogs, creates orders, and tracks fulfillment status programmatically
v2.76ImprovementApril 19, 2026
Smart Writer Assistant
- Direct AI assistance inside the unified inbox for human support agents
- One-click smart reply suggestions based on conversation history and knowledge base
- Tone rewriter: instantly adjust draft messages to professional, friendly, or persuasive tones
v2.75ImprovementApril 12, 2026
Long-Term Memory & Context Engine
- AI automatically extracts customer preferences, budgets, and objections during live conversations
- Extracted insights are saved as structured notes in the contact profile without human intervention
- Dynamic segment updates: contacts are automatically grouped into target segments as their memory notes change
v2.74New ReleaseApril 5, 2026
Arabic Dialects & Custom Voice Cloning
- AI voice notes now support 17+ ready-made Arabic dialects for natural localized communication
- Custom voice cloning: upload a short audio sample of your brand voice and generate speech instantly
- Audio processing optimized to M4A format for seamless native playback on WhatsApp and web chat
v2.73New ReleaseMarch 29, 2026
LinkedIn Recruitment & AI Screening
- Post job listings on LinkedIn and sync applicants automatically to your dashboard
- AI-powered applicant screening: automatically scores and filters candidates based on custom requirements
- One-click resume download and recruitment stage pipeline (New, Under Review, Shortlisted, Rejected)
v2.72ImprovementMarch 22, 2026
Outreach Campaigns & Warm-up Mode
- Multi-stage outreach messaging campaigns with automated follow-ups for targeted lists and segments
- Automated warm-up mode: gradually increases daily message limits on new numbers to prevent spam flags
- Detailed delivery and response tracking dashboard for all active campaigns
v2.71New ReleaseMarch 15, 2026
Multimodal Vision Processing
- AI agents can now view, describe, and extract text from images, receipts, and invoices (OCR)
- Extracted text is automatically saved within the conversation context for accurate follow-up replies
- Specialized prompts added to handle screenshots, thank-you images, and official documents perfectly
v2.7New ReleaseMarch 8, 2026
REST API v1.5 — Full Platform Access for Developers
- 108 new REST API endpoints covering AI agents, outreach campaigns, tickets, web chat, knowledge base, voice synthesis, and media library
- Media Manager API: upload images and videos programmatically, with strict per-account isolation — no cross-client data access possible
- Voice synthesis API: clone a custom voice from a sample recording and generate natural Arabic speech from any text
- Public developer documentation launched at docs.skylightchat.com — full reference with code examples in cURL, JS, and Python
- Security hardening: all API endpoints independently verified for client-level data isolation; segment targeting cross-client gap patched
v2.6New ReleaseMarch 1, 2026
Outreach Campaigns & SkylightTalk Voice Notes
- Outreach campaigns: run bulk messaging campaigns to contact segments with scheduling, templates, and personalization
- SkylightTalk: AI agents can now send voice notes — natural-sounding audio replies in Arabic to customers
- Campaign delivery tracking, analytics, and segment-based targeting from lists and tags
- Voice notes available on WhatsApp and web chat — AI responds with cloned voice for a human touch
v2.5SecurityJanuary 20, 2026
Security Audit — January 2026
- Third-party penetration test completed — zero critical findings, two medium findings patched within 72 hours
- Responsible disclosure: XSS vulnerability in the web chat widget reported externally and patched same day
- Session hardening: stricter token rotation, idle timeout enforcement, and concurrent session limits for all accounts
v2.4New ReleaseDecember 10, 2025
Personal WhatsApp via QR + AI Context Engine
- Connect a personal WhatsApp number via QR scan — no additional account or approval required
- Personal WhatsApp numbers now appear alongside your existing channels in the same unified inbox
- AI agent now receives live date and time context — answers scheduling questions and references 'today' accurately
- Full dark mode shipped across all dashboard views following an accessibility audit
v2.3ImprovementNovember 5, 2025
Unified Inbox Improvements & Contact Segments
- Telegram messaging integrated into the unified inbox — contacts, conversations, and AI agent support fully available
- Inline AI reply and AI rewrite available to every human agent directly inside the conversation view
- Shared media library: all files sent/received across channels are indexed and searchable by contact
v2.2New ReleaseSeptember 15, 2025
Knowledge Base 2.0 — Vision, Voice & Website
- Website crawling: point the KB at any URL and it scrapes, chunks, and embeds the content automatically with scheduled re-crawls
- Voice note transcription: record an audio note → transcribed to text → indexed in the knowledge base
- Vision processing: upload images or scanned documents → text extracted and added to the knowledge base
- Product catalog mode: attach a product list to the KB so the AI can make specific product recommendations in chat
- Batch reprocessing: re-embed all documents in one click when the underlying model is upgraded
v2.0Platform LaunchJuly 1, 2025
AI-Powered Booking System
- Native booking engine: define service types, assign resources (staff, rooms, equipment), and set availability schedules
- Blocked-date management and real-time slot availability API for external integrations
- AI booking agent: the AI agent can check availability and confirm appointments entirely within a WhatsApp conversation — no redirect
- Booking confirmation and reminder messages sent automatically via WhatsApp
v1.8New ReleaseMay 10, 2025
Web Chat Widget & Instagram Messaging
- Embeddable web chat widget for any website — one script tag, zero configuration, full conversation history synced to the inbox
- Instagram Direct Messages integrated into the unified inbox alongside WhatsApp
- Instagram bot replies, custom auto-responses, and AI agent support for DMs
- Widget session analytics: track visitor conversations, resolution rate, and drop-off per page
v1.6New ReleaseMarch 22, 2025
AI Agent — Context Memory & Intent Detection
- AI Agent builder: create named agents with custom system instructions, tone, and scope — assign per channel
- Context memory engine: the agent remembers the full conversation history and resolves follow-up questions without repetition
- Intent detection: classifies every incoming message into categories before routing to the right response path
- Human handoff: agent flags conversations that need a human and transfers with complete context preserved
v1.4ImprovementFebruary 8, 2025
Contact Intelligence & Segmentation
- Custom contact attributes: define any field (text, number, date, dropdown) and populate it manually or via incoming message data
- Contact lists and dynamic segments: group contacts by any attribute combination for targeted messaging
- Bulk import via CSV, bulk tagging, and one-click export — with field mapping to custom attributes
v1.0Platform LaunchJanuary 3, 2025
Platform Launch
- WhatsApp Business — send, receive, and manage all customer conversations in one unified inbox
- Knowledge base v1: upload PDFs and DOCX files — AI answers customer questions directly from your documents using semantic search
- Team management: invite team members, assign roles and permissions, and assign agents to conversations
- Contact management: full CRM layer with tagging, notes, import/export, and WhatsApp profile sync
