v2.7New ReleaseMarch 8, 2026
REST API v1.5 — Full Platform Access for Developers
- 108 new REST API endpoints covering AI agents, outreach campaigns, tickets, web chat, knowledge base, voice synthesis, and media library
- Media Manager API: upload images and videos programmatically, with strict per-account isolation — no cross-client data access possible
- Voice synthesis API: clone a custom voice from a sample recording and generate natural Arabic speech from any text
- Public developer documentation launched at docs.skylightchat.com — full reference with code examples in cURL, JS, and Python
- Security hardening: all API endpoints independently verified for client-level data isolation; segment targeting cross-client gap patched
v2.6New ReleaseMarch 1, 2026
Outreach Campaigns & SkylightTalk Voice Notes
- Outreach campaigns: run bulk messaging campaigns to contact segments with scheduling, templates, and personalization
- SkylightTalk: AI agents can now send voice notes — natural-sounding audio replies in Arabic to customers
- Campaign delivery tracking, analytics, and segment-based targeting from lists and tags
- Voice notes available on WhatsApp and web chat — AI responds with cloned voice for a human touch
v2.5SecurityJanuary 20, 2026
Security Audit — January 2026
- Third-party penetration test completed — zero critical findings, two medium findings patched within 72 hours
- Responsible disclosure: XSS vulnerability in the web chat widget reported externally and patched same day
- Session hardening: stricter token rotation, idle timeout enforcement, and concurrent session limits for all accounts
v2.4New ReleaseDecember 10, 2025
Personal WhatsApp via QR + AI Context Engine
- Connect a personal WhatsApp number via QR scan — no additional account or approval required
- Personal WhatsApp numbers now appear alongside your existing channels in the same unified inbox
- AI agent now receives live date and time context — answers scheduling questions and references 'today' accurately
- Full dark mode shipped across all dashboard views following an accessibility audit
v2.3ImprovementNovember 5, 2025
Unified Inbox Improvements & Contact Segments
- Telegram messaging integrated into the unified inbox — contacts, conversations, and AI agent support fully available
- Inline AI reply and AI rewrite available to every human agent directly inside the conversation view
- Shared media library: all files sent/received across channels are indexed and searchable by contact
v2.2New ReleaseSeptember 15, 2025
Knowledge Base 2.0 — Vision, Voice & Website
- Website crawling: point the KB at any URL and it scrapes, chunks, and embeds the content automatically with scheduled re-crawls
- Voice note transcription: record an audio note → transcribed to text → indexed in the knowledge base
- Vision processing: upload images or scanned documents → text extracted and added to the knowledge base
- Product catalog mode: attach a product list to the KB so the AI can make specific product recommendations in chat
- Batch reprocessing: re-embed all documents in one click when the underlying model is upgraded
v2.0Platform LaunchJuly 1, 2025
AI-Powered Booking System
- Native booking engine: define service types, assign resources (staff, rooms, equipment), and set availability schedules
- Blocked-date management and real-time slot availability API for external integrations
- AI booking agent: the AI agent can check availability and confirm appointments entirely within a WhatsApp conversation — no redirect
- Booking confirmation and reminder messages sent automatically via WhatsApp
v1.8New ReleaseMay 10, 2025
Web Chat Widget & Instagram Messaging
- Embeddable web chat widget for any website — one script tag, zero configuration, full conversation history synced to the inbox
- Instagram Direct Messages integrated into the unified inbox alongside WhatsApp
- Instagram bot replies, custom auto-responses, and AI agent support for DMs
- Widget session analytics: track visitor conversations, resolution rate, and drop-off per page
v1.6New ReleaseMarch 22, 2025
AI Agent — Context Memory & Intent Detection
- AI Agent builder: create named agents with custom system instructions, tone, and scope — assign per channel
- Context memory engine: the agent remembers the full conversation history and resolves follow-up questions without repetition
- Intent detection: classifies every incoming message into categories before routing to the right response path
- Human handoff: agent flags conversations that need a human and transfers with complete context preserved
v1.4ImprovementFebruary 8, 2025
Contact Intelligence & Segmentation
- Custom contact attributes: define any field (text, number, date, dropdown) and populate it manually or via incoming message data
- Contact lists and dynamic segments: group contacts by any attribute combination for targeted messaging
- Bulk import via CSV, bulk tagging, and one-click export — with field mapping to custom attributes
v1.0Platform LaunchJanuary 3, 2025
Platform Launch
- WhatsApp Business — send, receive, and manage all customer conversations in one unified inbox
- Knowledge base v1: upload PDFs and DOCX files — AI answers customer questions directly from your documents using semantic search
- Team management: invite team members, assign roles and permissions, and assign agents to conversations
- Contact management: full CRM layer with tagging, notes, import/export, and WhatsApp profile sync
