Last Updated: March 2025
SkyLight Chat is a business communication platform that helps businesses communicate with their customers through AI-powered chatbots across channels such as WhatsApp, Instagram, Telegram, LinkedIn, and web chat. We are committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, stored, and disclosed.
"User" means the individual using our Service. "Personal Data" means any information that allows the identification of a natural person. "Cookies" are small data files saved by your browser to identify it or remember your preferences. "Usage Data" is data collected automatically from use of the Service (e.g., page visit duration). "Data Processor" means any person who processes data on our behalf.
We collect Personal Data you provide directly, such as email address, name, password, payment information, and company name. We also automatically collect Usage Data including IP address, browser type and version, pages visited, visit time, and device identifiers.
We implement various security measures. Sensitive data is transmitted via Secure Socket Layer (SSL) technology. Payment processing is handled by certified payment gateway providers; we do not store credit card details. We cannot, however, guarantee absolute security for any information you transmit.
We use information to personalize your experience, improve our Service, respond to support requests, process transactions, send periodic communications, notify you of changes, gather analytics to improve the platform, and detect and address technical issues.
By submitting your email, you agree to receive communications from us. You can unsubscribe at any time via the opt-out link in each email. We do not send unsolicited commercial emails.
We may disclose your Personal Data when required by law or in response to valid requests by public authorities (e.g., courts or government agencies). In the event of a merger, acquisition, or asset sale, your data may be transferred with prior notice.
We use AES-256 encryption for data at rest and TLS 1.3 for data in transit. Your account is protected by a password. We cannot guarantee complete security; unauthorized access, hardware failure, or other factors may compromise user information.
We use cookies and similar tracking technologies to track activity and hold certain information. You can instruct your browser to refuse cookies, but this may prevent you from using some portions of our Service.
We retain your Personal Data as long as your account is active or as needed to provide services and comply with legal obligations. After account closure or expiry of the retention period, we undertake to delete collected information.
You have the right to access, rectify, or delete your data; object to or restrict processing; request data portability; and withdraw consent. To exercise these rights, contact us at privacy@skylightchat.com. We may ask you to verify your identity before responding.
The Service is not directed to users under 18. Users must declare they are adults according to their applicable legislation.
We may update this Privacy Policy from time to time. We will notify you via email or a prominent notice on the platform prior to material changes taking effect.
For any questions about this Privacy Policy or to exercise your rights, contact us at: privacy@skylightchat.com