SkyLight Chat vs Salla Native Chat

When Salla native chat is the better fit

Small Salla stores that only need basic in-store support or a simple contact path.

When SkyLight Chat is the better fit

Growing Salla stores that need WhatsApp campaigns, abandoned-cart recovery, AI support, order-aware replies, Halla calls, and cross-channel customer history.

Fair note

Native platform chat is convenient for simple stores. SkyLight Chat is built for stores that treat customer communication as a sales and retention system.

SkyLight differentiators

• SkyLight connects campaigns, WhatsApp, AI agents, and order context.
• SkyLight supports Halla voice for confirmations and follow-up.
• SkyLight creates one customer timeline across channels, not just store chat.

Direct comparison

• Scope: Salla native chat — Basic store communication; SkyLight Chat — AI-powered sales/support system
• WhatsApp campaigns: Salla native chat — Requires add-ons; SkyLight Chat — Core workflow
• AI support: Salla native chat — Limited or add-on dependent; SkyLight Chat — Core agent layer
• Voice follow-up: Salla native chat — Not native; SkyLight Chat — Halla calls and missed-call recovery
• Customer history: Salla native chat — Store-specific; SkyLight Chat — Unified across channels
• Best fit: Salla native chat — Very small stores; SkyLight Chat — Growing e-commerce teams

Verdict

Use native Salla chat for basic support. Use SkyLight Chat when conversations need automation, WhatsApp, campaigns, AI agents, and voice follow-up.