TL;DR
Connect Salla with SkyLight to automate order tracking, inventory updates, shopping cart recovery, and customer support via WhatsApp.
E-commerce Automation Redefined
E-commerce customers in the MENA region demand instant, highly personalized responses. SkyLight integrates deeply with the local e-commerce platform Salla to power automated customer support, instant tracking, and direct marketing flows over WhatsApp and webchat.
1. Live Order Tracking & Inquiries
Customers can query their active order status in real-time. The AI agent asks for a dynamic verification code sent to their registered phone number, securely queries the Salla API, and provides instant status updates ('Your order has been shipped via Aramex and is out for delivery in Riyadh') without any human intervention.
2. Automated Abandoned Cart Recovery
Stop losing sales to incomplete checkouts. SkyLight automatically triggers a WhatsApp campaign 30 minutes after a customer abandons their shopping cart on your Salla store, offering a personalized discount code or a friendly nudge to encourage completing the checkout.
3. Inventory & Restock Notifications
Ground your AI agent with real-time stock levels directly from your store. If an item is sold out, the AI can register the customer's interest and automatically trigger a personalized WhatsApp message the moment Salla's stock levels are replenished.